Privacy Policy

Last updated: [Edit this date when you publish changes]

1. Overview

This Privacy Policy explains what information Pixora Hosting collects, how it's used, and the choices you have. It applies to our website, dashboard, and hosting services.

2. Information we collect

Account information: username, email address, password (stored as an irreversible hash, never in plain text), and any optional profile details you add — display name, phone number, bio, profile picture, and banner image.

Sign-in via Google or Discord: if you use these options, we receive basic profile information (name, email, avatar, and a unique account ID) from that provider under their own privacy terms. We do not receive your Google or Discord password.

Payment information: if paid plans are enabled, payment is handled by our third-party payment processor(s) — we do not store your full card number on our servers.

Support tickets: the subject and message you submit, plus any reply we send you.

Technical data: standard server logs (IP address, browser type, pages visited, timestamps) collected automatically for security and troubleshooting.

3. How we use information

• To create and manage your account and hosting service
• To process payments and prevent fraud
• To respond to support requests
• To keep the service secure and diagnose problems
• To send service-related communications (billing, security, changes to these policies)

We do not sell your personal information.

4. Cookies

We use a session cookie to keep you signed in. We do not use third-party advertising trackers. [Update this section if you later add analytics tools.]

5. Third parties we share data with

• Google / Discord — only if you choose to sign in with them
• Payment processor(s) — only for the payment details needed to process a transaction, once paid plans are enabled
• Service providers who help us run the infrastructure (hosting, email delivery), bound by confidentiality obligations

We disclose information when required by law or to protect the rights, safety, and property of Pixora Hosting and our users.

6. Data retention

We keep account information for as long as your account is active. If you delete your account, we remove or anonymize your personal data within [define timeframe], except where we're required to retain it (e.g., billing records for tax purposes).

7. Your rights

Depending on where you live, you may have the right to access, correct, export, or delete your personal data, and to object to certain processing. To exercise these rights, contact us via the Support page.

8. Children's privacy

Pixora Hosting is not directed at children under 13 (or the minimum age required in your region). We do not knowingly collect personal information from children below that age.

9. Security

Passwords are stored using industry-standard hashing (bcrypt), never in plain text. We use HTTPS to encrypt data in transit and restrict access to account data to what's needed to operate the service. No method of transmission or storage is 100% secure, and we can't guarantee absolute security.

10. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

11. Contact

Questions about this policy or your data? Reach us via the Support page or at [your support email].